Lost or Stolen Cards 


Call your Local LCU branch during normal business hours. If it is after business hours, on a weekend, or holiday call:

Debit Cards: 1-866-564-9487
Consumer Credit Cards: 1-866-564-9487
Business Credit Cards: 1-866-564-9487

When calling you need to provide:

  • Your card number
  • Birthday of primary cardholder
  • SSN of primary cardholder

Cardholders traveling in foreign countries can report their Visa® cards lost/stolen and request emergency services by using the Visa Global Customer Assistance Center. 

Credit and Debit Card Security Measures

  • Report lost or stolen cards immediately.
  • Sign your card on the signature panel as soon as you receive it.
  • Protect your cards as if they were cash.
  • Don't leave your cards in the glove compartment of your car. An alarmingly high proportion of all card thefts occur in glove compartments.
  • Never write down your PIN — memorize it. Also, never use your PIN as a password.
  • Ensure that you get your card back after every purchase.
  • Make a record of your card account numbers and telephone numbers for reporting lost or stolen cards. Keep that list in a safe place.
  • Always check your billing statement and verify the amounts of your purchases.
  • Never disclose your PIN to anyone. No one from a financial institution, the police, or a merchant should ask for your PIN. 

ATM Safety

  • Watch your surroundings If the machine is poorly lit, or in a hidden area, use another ATM.
  • Guard your PIN. Keep a lookout for suspicious activity. Always guard your PIN and transaction amount, and immediately cancel your transaction and leave if you see something suspicious.
  • Be safe at the drive-thru. When using a drive-through ATM, lock car doors and other windows — when walking up, never leave your car running or unlocked.
  • Always take your receipt. It contains personal information that could be helpful to thieves.
  • Avoid strangers when using an indoor ATM that requires your card to open the door, avoid letting unknown people in with you.